Privacy Policy
1. DEFINING
Unless otherwise noted, any capitalized terms used in this Privacy Policy will have the same meanings as those assigned to them in our Terms of Use (where applicable).
2. PERSONAL INFORMATION WE GET
We collect particular personal data about you. When you use the App, you may give us personal information from third parties, or we may automatically gather it. For example, when you create an account to use the Service via the App or in other ways, you might give us Personal Information. We are able to gather information in a number of ways and for a number of reasons, including those that are allowed by law.
Every time you visit our website or use the app, the following information is gathered:
2.1 Every time you use the App or visit our website, cookies may be used to automatically collect certain information. Cookies are tiny program files that are kept on your computer or mobile device. We use cookies to track user behavior in order to improve the user interface and experience. Even though most mobile devices and web browsers allow cookies, you can change your device's or browser's settings to reject certain types of cookies or to completely block the usage of some types of cookies. Furthermore, you would always be able to use your mobile device and/or browser to remove any cookies that were previously stored. However, this can have an effect on how well our website or application works.
2.2 The user must supply their emergency contact list, call and SMS logs, photos, videos, or other digital assets in order to use the service. You must also provide the mobile network, operating system, mobile browser type, timezone preferences, and the technical specifications and unique identifiers of your mobile device, such as the IMEI number, MAC address, and phone number.
2.3 Your name, BVN (Bank Verification Number), date of birth, gender, educational background, physical address, email address, employment information, marital status, emergency contacts, phone number, SIM card details, financial and credit information (including your Mobile Money account details, bank account details, and bank verification code (if applicable), and account ID and/or password are among the specific personal information you must provide when you register with us and create an account through the App. You will use these details to access the App after registering.
3. THE USE OF THE PERSONAL DATA THAT WE HAVE GATHERED
We are permitted by current legislation to use the collected personal information for the following purposes:
3.1 We might use your personal data in the ways listed below:
3.1.1 identifying and registering you as a user, as well as managing or controlling your account and credit terms;
3.1.2 Before registering you as a user, we may decide to apply or carry out any checks.
3.1.3 to collect fees for using the service and to distribute the loan;
3.1.4 to carry out credit assessments and create credit models;
3.1.5 must comply with relevant laws, rules, and directives, such as those pertaining to "know-your-customer" and anti-money laundering duties;
3.1.6 to communicate with you and provide you with details about the application;
3.1.7 to notify you of any updates to the App or changes to the Service;
3.1.8 to answer and deal with the questions and comments you have sent in;
3.1.9 to improve, test, update, and customize the application to meet your needs and tastes as a user;
3.1.10 for the purposes specified in this Privacy Policy and the Terms of Use to contact you by telephone using pre-recorded or auto-dialed messages, or text messages (SMS), if applicable;
3.1.11 to collect and examine user behavior and demographic information, including usage trends and patterns of the application's services; and
3.1.12 to send you direct marketing messages, particularly details about special offers and promotions.
3.2 In addition, we may use your Personal Information for the following broader objectives, even though we will always act responsibly and use no more Personal Information than is necessary for the particular purpose in each instance:
3.2.1 to carry out relevant business processes and operations;
3.2.2 the management, maintenance, and improvement of the application's usability, performance, and functionality, as well as the oversight of its use;
3.2.3 to provide assistance and fix any problems or malfunctions pertaining to the operation of the application;
3.2.4 producing analytics data and anonymised statistical information for use in product development research, testing, and analysis;
3.2.5 to look into, find, and stop any illegal, dishonest, forbidden, or unauthorized acts;
3.2.6 to facilitate business asset transactions, such as asset sales, mergers, and acquisitions, involving us and/or any of our Affiliates; and
We must complete our responsibilities in compliance with any applicable laws in addition to carrying out regulatory inquiries, investigations, and directives. This include doing out investigations, due diligence, and audit assessments.
4. DISPLAY OF THE PERSONAL INFORMATION WE GET
4.1 For any of the following reasons, as well as any other reasons allowed by applicable law，such as Nigeria Data Protection Act, 2023, we retain the right to disclose or share your personal information with Affiliates and other parties (though we will always act reasonably and disclose or share no more Personal Information than is necessary for the specific purpose):
4.1.1 for the purposes outlined in the applicable law, in compliance with its provisions (including but not limited to answering regulatory inquiries, investigations, or directives, and complying with statutory or regulatory filing and reporting requirements);
4.1.2 in any legal procedure concerning the Service that involves you, us, or another person, for the purposes of that legal proceeding;
4.1.3 in connection with or while negotiating any consolidation or restructuring, merger, sale of company assets, financing, or acquisition of all or a portion of our business by or into another company, even if such a transaction is not ultimately undertaken;
4.1.4 when, in order to facilitate their engagement or our collaboration with them (as applicable), we disclose your Personal Information to third parties (banks, mobile network providers, collection agencies, our agents, vendors, suppliers, contractors, partners, and any other individuals who work for us, perform tasks on our behalf, or are involved in our business). This may include giving third parties permission to market or sell goods or services to you, as well as to research, evaluate, and create things on your behalf.
4.1.5 Unless it is essential for them to help us run our business or provide the App (including direct marketing if you have joined our mailing list) or if they are processing data on our behalf, we will not give Affiliates Personal Information. We are committed to making sure that every one of our Affiliates manages the Personal Information that we provide them in compliance with this Privacy Policy and all relevant legal requirements.
4.1.6 All information will be aggregated and anonymized if we release usage data for the App and the Service.
4.1.7 if we firmly believe that sharing your personal information is necessary to protect you or others from harm, to report suspected illegal activity, to look into possible infractions of our conditions of use, or to adhere to the law;
4.2 If it is not required, we will take all reasonable steps to remove any way that the information can be individually linked to you before sharing or revealing Personal Information to third parties.
4.3 With your permission and previous notice, we may disclose or distribute your personal information in addition to the terms of this privacy policy.
5. TRANSNATIONAL EXCHANGE OF PERSONAL DATA
Your personal information may be sent, stored, used, and processed in a jurisdiction other than your home country or in the country, state, or city where you are situated ("Alternate Country") while you are using any of our services. Additionally, information may be sent to the locations of Our group's servers, service providers, and partners, as well as to businesses that are part of Our group and located outside of your home country or another country.
If such a circumstance arises, we will ensure that the concerned Personal Information is protected to the degree mandated by Nigerian law (and, in any event, in compliance with our responsibilities under this Privacy Policy).
By signing this document, you agree that your personal information may be transferred in the ways described below, whether that transfer takes place in your home country or another.
6. KEEPING PERSONAL DATA SAFE
Your personal data will be kept for as long as required to achieve the goal for which it was collected or as long as allowed by the relevant legislation. We will stop retaining the Personal Information or take down the means by which it can be linked to you personally as soon as it is reasonable to assume that the reason it was gathered is no longer being served by its retention and that it is no longer required for legal or business purposes.
7. ACCESS TO PERSONAL INFORMATION AND UPDATES AND RECTIFICATION
7.1 You can request access to and/or correction of your personal information that is under our control by using the details below. As long as the requests comply with the relevant legal requirements, we reserve the right to charge an administrative fee.
7.2 We reserve the right to refuse requests for access to or correction of any or all of your personal information that is in our possession or control, if required or allowed by any relevant law. This may include instances when references to other people are included in the Personal Information or where a request for access or correction is made for what we deem to be pointless, unnecessary, or inconvenient reasons.
8. THE PLACE OF YOUR INDIVIDUAL INFORMATION
8.1 The Personal Information we collect from you may be processed, transmitted, or stored by third-party service providers. We will do everything in our power to ensure that all third-party service providers follow the same privacy guidelines as outlined in this policy.
8.2 To the extent allowed by applicable law, our foreign employees and third-party suppliers, contractors, affiliates, and service providers may store or process your personal information outside of your nation. If this happens, we promise that the relevant Personal Information will be protected to the maximum degree allowed by your nation's laws (and, otherwise, in compliance with our responsibilities under this Privacy Policy).
9. THE PROTECTION OF YOUR PERSONAL DATA
We place the highest priority on protecting the privacy of your personal information. To the best of our abilities, your personal information will be protected against unauthorized processing, unintentional loss, deletion, or damage, as well as from unauthorized access, acquisition, use, or disclosure. Unfortunately, there is no absolute guarantee that anything communicated over the Internet will be secure. Despite our best efforts to protect it, we cannot guarantee that any Personal Information you send over the Internet will stay correct and current or that it won't be intercepted, accessed, disclosed, changed, or destroyed by unauthorized parties. We hope you get this. This is the outcome of outside influences. You are in charge of protecting the privacy of your account information, making sure your mobile device is secure, and preventing password leaks.
10. CHANGES TO THIS POLICY CONCERNING PRIVACY
In order to make sure that this Privacy Policy appropriately reflects our current procedures and any changes that may result from changing legal or regulatory requirements, we reserve the right to review and amend it from time to time. If we decide to change this Privacy Policy, we will either post a general notice on the App and/or Website or send you an email at the address you provided in your account. You understand that it is your duty to periodically consult our Privacy Policy for the most recent details about our security and data processing procedures. You will be deemed to have accepted the changes to this Privacy Policy if you keep using the App or Website, contacting us, or accessing and using the Service after they are put into effect.
11. LANGUAGE
If there are any differences between the English and other language versions of this privacy statement, the English version will be used.
12. AGREEEMENT AND ACCEPTANCE
12.1 By adopting the Privacy Policy, you attest that you have read, understand, and agree to all of its provisions. By signing this, you agree that your personal information may be collected, used, disclosed, stored, transferred, and processed in other ways as permitted by this privacy policy.
12.2 In the event that you give us Personal Information about other people, like your spouse, family, friends, or emergency contact, you represent and warrant that you have the individual's consent and hereby consent on their behalf to the collection, use, disclosure, and processing of their Personal Information by us.
12.3 In addition, you specifically give us permission to get in touch with you and your emergency contact (if they have given us permission) to confirm your details in the event that we are unable to get in touch with you via other means or if we have not received your payment for the loan.
12.4 You may withdraw your permission to any or all collection, use, or distribution of your personal information at any time by sending us a fair written notice using the contact details listed below. Additionally, you can use the "unsubscribe" or "opt-out" option found in our correspondence with you to withdraw your consent for us to send you particular communications and information. You acknowledge and accept that you might not be able to use the App or certain parts of the Service after the withdrawal, depending on the specifics of the situation and the type of consent you are withdrawing. Your account and our contractual connection may end if you withdraw your consent, in which case all accumulated rights and duties will be fully reserved. We will notify you of the possible consequences as soon as we receive your communication expressing your wish to revoke your consent for the collection, use, or disclosure of your personal data. You will then be given the chance to decide if you want to withdraw your consent.
13.MARKETING AND PROMOTIONAL CONTENT
13.1 We may send you marketing and promotional communications by mail, phone, short message service (SMS), email, online messaging, or push notifications through the App to notify you of special offers, promotions, or events that we, our partners, sponsors, or advertisers are hosting or organizing, or to give you updates on our App and/or the goods and services that are available on it.
13.2 By clicking the "unsubscribe" link in the relevant message or by getting in touch with us using the details below, you can choose not to receive these marketing messages going forward. Please be aware that even if you choose to opt out, we may still send you non-promotional notifications about your account or the app, loan disbursement or repayment receipts, and other information.
14. WEBSITES MANAGED BY THIRD PARTIES
14.1 The App and Website may contain links to external websites run by third parties. We have no control over these websites and are not liable for the way in which these third parties gather, use, maintain, share, or disclose data and information. Please go to their terms and conditions and privacy policies, respectively, to see how those third-party websites gather and use your personal information.
14.2 Links to the advertiser's website are included in the advertisements on our app or website. As a result, the advertiser will gather and use any information it obtains from your click on the link in compliance with the advertiser's privacy statement.
15. LIMITATIONS ON LIABILITY
Any indirect, incidental, consequential, exceptional, exemplary, or punitive damages that might arise from the following are not covered by us:
15.1 The way you depend on and use the application, or your incapacity to access or use it; or
15.2 Any interaction or transaction you have with any other third party, even if we haven't been made aware of the possibility of such losses.
Any delay or nonperformance resulting from circumstances outside of our reasonable control will not be our responsibility.
16. HOW TO GET IN TOUCH WITH US
If you have any questions about our privacy policy, please contact our data protection officer at company@optimanexus.co. You will have the ability to view and/or change your personal data.